not all that glitters is gold

I told you a few days ago,how a wonderfull SA had located a ivory maxi for me.I was so happy,well i waited for my HG,all day friday,it still hadnt arrived by 4pm,so i decided to give brown thomas a call,i was asured it had been sent,they even kept me on hold while they double checked,all is fine.5pm came no ups,i know ups dont deliver after 5pm,and for paying £70 for next day delivery,i would have recived it by 1pm,as they deliver here a lot,i didnt let brown thomas know that.i waited till 5.30 pm,and phoned chanel,the manager linda cooper spoke to me,she asured me the bag had been sent, and asked if i was still buying the order taken by a SA,for the winter maxi's she seemed more concerned about that,i asked for the tracking number,she said she was just looking at ups site while i was on phone,she told me she would phone me back in ten mimutes,i waited,but knew something was wrong when she wouldnt give me tracking number.by six thirty no one had phoned me back,the store closes at 7pm.I called back,linda will call you back before she leaves,shes on the other phone now.well we all know what that means.7.50 pm,i get a call from a sales assit,who clearly didnt want to be making the call,shes so sorry but my bag didnt get sent out!,it was left sitting in a room,normally ups collect from chanel direct,but now the store sends every ones things out together,now when i was making the payment,they went on ups website,to find cost,and the local post office,if it was being sent by internal post,they wouldnt tell me ,we have to find you a delivery price from ups as there one of the better delivery companys,chanel uk uses ups,selfridges uses dhl,but carry the cost,and just charge customer £20 .they were clearly lying,they had just forgot to post it.the SA said sorry for whatever reason linda cant talk to you,shes in the office now.I told her,how upset i was,as linda the manager clearly new the parcel had not been sent when she checked online,but didnt bother to tell me at the time,she was only intrested that i was still ging to buy three maxi's from the fall collection.i will never buy from them again.im lucky i have nearly all my chanel's on my list,and have decided not to get any more maxi's after the fuschia and cherry red in fall,but ill get them from the uk and save over£100 in the total cost.thats not good customer serive,a mistake was made,were all human,but for the manager to behave like that,she will never see a penny of my cash again.when i first spoke to linda,she was so happy that i wanted to order quite a few things,i even sung her name on the tpf,so she got a lot of custom for me singing her praises,as she said she had a ton of bags,they werent jumping off the shelfs.im sure they were after my thread tpf.only intrested in sales and not the customer,my fuschia maxi is coming in,when they phone,ill decline it.hard to find items ill buy from vicky in las vegas,who really follows up everything,if i was happy with my bag,if theres anything else she can get me,big or small.so ill get a 09 red if she can find me one.dublin chanel did refund me delivery cost and the bag should arrive monday morring,i look forward to it arriving.